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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature brings the age-old practice of supplying a neighbor your house key into the modern age. It eliminates the necessity of actual keys or access codes and lets you manage who can access your Springfield home and for what duration. Discover more about how it works with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to tend to your plants, retrieve your mail, or exercise your dog when you leave town. In the past, you would just supply them with a key to your home. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you’ll never have to be concerned about misplaced keys or doors left unlocked. 

What you’ll need is an ADT security system, a Google Nest doorbell, a smart door lock, and the ADT+ app that brings it all together. Here’s how the service works: 

  1. You give access to a trusted person, like a neighbor or family member, via the ADT+ app.
  2. Next, you define permissions. You can provide neighbors with timed access, permitting them to enter and depart during a particular timeframe, or event-based access. To illustrate, if a box arrives, the system can unfasten the door to let your neighbor bring it in once it validates them.
  3. After you’ve programmed access, your Google Nest Doorbell uses familiar face detection to verify your neighbor as they approach the door.
  4. Your ADT home security will disarm and deactivate the lock when the individual is verified as a permitted guest.
  5. You get real-time updates as your friend, neighbor, or family member comes and goes. The app also offers a complete history. 
  6. Once the trusted neighbor exits, your smart door lock secures independently to safeguard your home.

You can authorize access for any individual you wish, such as a maintenance worker, animal sitter, or a partner who arrives when you’re away. This service is also useful during urgent situations, especially when you’re not around. To illustrate, if a water sensor goes off, your system can grant event-driven access so a neighbor can turn off the water supply. The handy app makes programming permissions simple. 

Make Your Springfield Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Springfield home more versatile and secure. This tool isn’t just for neighbors and guests, as you’ll appreciate the facial recognition and auto-unlock functionality when you’re wrangling children or bringing in sacks of groceries. When you're inside, the door automatically fastens behind you.

Request Your ADT Home Security System In Springfield With The Latest Tools

Experience like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Springfield from Secure24 Alarm Systems. An authorized ADT dealer, we’re thrilled to bring you the latest advancements from the leader in home security. Call (217) 765-0085 today to get started. Our skilled team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working together.